Patient Information

Prospective Patients

New Patient Consultations:

Those interested in becoming a patient at Integrative Medicine of Central New York, PC should read through this page and then register to become a patient; click here to begin your registration. After completing and submitting the registration, individuals will be contacted by the office to let them know they have been confirmed as a new patient and to discuss the type of new patient visit that is needed. Once registered, patients can access the patient portal directly; click here to access the patient portal. We offer 2 hour new patient consultations, 60-minute medical marijuana visits, and 60-minute IV nutraceutical consultations.

Upon scheduling your initial visit at Integrative Medicine of Central New York, PC, we require a 50% deposit of the fee for your scheduled visit.  Patients are also required to complete a variety of forms and agreements prior to their visit, all of which are available through the patient portal. Patients can access the forms any time they log into the patient portal.

Transferring Care:

Dr. Heidi Puc serves as an integrative physician and works in conjunction with your primary care physician, standard oncologist, etc. In most cases, patients are not transferring their care, but adding a new type of care.

How to schedule a visit:
Prospective patients should register as a new patient in the patient portal; click here to begin your registration or learn more by scrolling down to "New Patient Information".  After the registration form is confirmed, office visits can be scheduled via the phone or through message in the patient portal.

What to expect on your first visit:

Initial visits typically last 60 minutes to 2 hours depending on the type of visit. During this visit, the doctor will go through the details of your health concerns to understand the root cause of your symptoms. She will use this information to determine if any lab tests are needed, and to develop a plan that may include dietary recommendations, supplements, and possibly nutraceutical infusions.

What to bring:
Please bring a driver’s license and/or another form of picture ID and your Medical Insurance card(s), as well as any additional medical records that did not get sent prior to the visit.

New Patient Information

Patient Portal Information/Directions: 
To become a patient of Dr. Heidi Puc's at Integrative Medicine of Central New York, PC and have access to the patient portal, prospective patients must first register to be a patient. To do so, hover over the “Patient Information” button at the top of our website and then click on "Patient Registration" within the drop-down menu if viewing on a computer. If viewing on a mobile device, click on the menu button at the top of the screen and then click on the plus sign next to "Patient Information" to access the drop-down menu. "Patient Registration" will bring you to our patient portal registration page or you can click here. A new browser tab will open up; follow the directions there to complete registration. 
Once registered, patients can login to the patient portal directly from a computer by hovering over the "Patient Information" button at the top of our website and then clicking on "Patient Portal" or by clicking here.  Patients can login to the patient portal directly from a mobile device by clicking on the menu button at the top of the page. Patients can access their information and set up appointments in the patient portal.
Sending Medical Records:

Patients may upload medical records directly through the patient portal for physician review or have their other providers fax records to us at (315) 741-5770. Due to the sensitive nature of medical records, we ask that medical records are not emailed. Patients are also welcome to mail their records or drop off in person to have them scanned into their patient portal.

Email Use & HIPAA Compliance:

In order to ensure that patient confidentiality and medical records remain secure and HIPAA compliant, we ask that patients do not email medical records or communicate via email about medical conditions/situations. All communication of a sensitive nature should occur through our patient portal to maintain HIPAA compliance.


All patient forms are found directly in our patient portal where they are completed and saved electronically.  Patients can access these any time they log into the patient portal.

Payment Options:

Integrative Medicine of Central New York, PC accepts cash, check, and major credit cards. We do not accept insurance, but a Flexible Spending Account (FSA) or Health Savings Account (HSA) may be used, depending on your account. Please call us to ask about financing options.

Insurance Information & Self-Submission:

Integrative Medicine of Central New York, PC is a direct pay practice, and does not accept health insurance, including Medicare.

Patient Portal

After you have registered to be a patient within Integrative Medicine of Central New York, PC's patient portal, you can thereafter click the link below to go directly to the portal.


Apply now to cover the cost of your medical treatments and procedures with the Advance Care card.

Office/Phone Hours:

​Monday: 8 am - 4 pm

Tuesday: 8 am - 4:30 pm

Wednesday: 8 am - 5 pm

Thursday: 8 am - 4:30 pm



Established Patients

Cancellations & Rescheduling:

Patients unable to keep their scheduled appointments must notify the office at least 72 business hours in advance of their appointment so that we may accommodate others who are waiting to be seen. Cancellations made within 72 business hours of the appointment will incur a missed appointment fee and/or loss of deposit (for new patient consultations). Patients needing to reschedule an appointment need to contact the office as soon as possible via phone call or message through the patient portal.

PLEASE NOTE: Our office has a fee of $100 for all follow-up visits if cancellation is not provided within 72 business hours and/or if there is a no show. New patients not providing the appropriate notice of cancellation or rescheduling will forfeit their 50% deposit. Please provide at least 72 hours notice for any cancellations or if you need to reschedule your appointment.


Urgent Care:

Patients who are experiencing a medical emergency must call 911, go to urgent care, or their local emergency room to receive care. Dr. Heidi Puc and her associates at Integrative Medicine of Central New York, PC do not provide emergency physical or mental health services and we do not have a doctor on call during our off-hours.

Prescription Refill Requests:

Patients needing prescription refills must contact the office via phone or patient portal a minimum of 2 business days prior to when the prescription is needed in order to allow time to fill the request.

Buying Products Online:

Dr. Heidi Puc has an account set up with Full Script (click here to go to Full Script) that allows both patients and visitors of our website to order supplements directly online for home delivery.


Do you accept health insurance / Medicare / Medicaid? 

Our practice is a direct pay practice.

How much do your services and specializations cost?

This information can be found within our patient portal. Simply register as a patient by clicking on the 'BECOME A PATIENT' button in our main menu and follow the directions there. Once you are in the patient portal, you will see the cost of our services and specializations. 

I saw Dr. Heidi Puc in her previous practice; would I be considered a new patient?

If you were previously seen by Dr. Heidi Puc within the last four years, you would be considered  a "re-establishing" patient for Integrative Medicine of Central New York PC, with a visit duration in-between a new consult and follow-up. You need to have your medical records sent to Dr. Heidi Puc. If she has seen you greater than four years ago, you would be considered a new patient as more time would be required to review the history.

I think Dr. Heidi Puc is fantastic. Can she be my Primary Care Physician?

Dr. Heidi Puc will serve as your specialist in natural remedies to work in partnership with you and with your other physicians to address your health and well-being from a holistic approach.

Does Dr. Heidi Puc see children in her practice?

Sorry, Dr. Heidi Puc is not trained in pediatrics and so she cannot treat children. She will see patients aged 16 and over.


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Patient Success Stories

"My experience with Dr. Heidi Puc has made all the difference in my health. You can’t put a price on her fine work and in-depth testing that gives a more complete and accurate picture of health issues, past and present.  She has been instrumental in improving my Lyme and subsequent related health issues. She is caring, and we are fortunate to have a first-class medical professional here in the Syracuse area."

- Anonymous